Trouble hearing? Painful ears? You may have impacted ear wax that needs to be removed. But I couldn’t possibly have that, you say. I clean my ears regularly with q-tips! Believe it or not, these can sometimes make the problem worse, pushing ear wax deeper into the ear canal and leaving it jammed up against the ear drum, causing pain and hearing loss. In our clinic, we use a combination of wax-softening drops and warm water rinses to gently loosen and wash away waxy build up.